Questions About Sellers on Simpsen

How do I contact a seller that runs an online store on the Simpsen platform?

To find a seller’s contact information, click the “Contact Us” link at the top-right of the screen when you are in their store.  Most sellers include a phone number and a physical/mailing address, but at minimum, every seller is required to provide an email address where they can be contacted.

What do I do if I try to contact a seller at their main email address, and I get a bounce-back or an error indicating that the email address is invalid?

Every seller is required to provide an email address where they can be contacted.  If the email address bounces back, or returns an error, or if the seller does not respond to messages sent to their address, please be proactive and let us know.  You can let us know by contacting Simpsen via email, or by phone, or by using our online contact form, or you can fill out a Report by clicking the Need Help? menu at the top left of the screen on any store page, and select “Report this store” from the dropdown menu.  This will open a form that you can fill out to provide us with information about your concerns.


Founder and CEO of Simpsen. Before that, I spent 20+ years in higher education building BI/DW, project & portfolio management and project governance. Best part was investing in a bunch of brilliant tech folks who have gone on to do incredible work in their fields.

Posted in Help for Shoppers