Seller Profile

When you set up your store, you will create a Seller Profile, which you can edit at any time by clicking on the “Edit Your Account Info” button on the Admin Dashboard page.

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Clicking on the Edit Your Account Info button will open the Edit Profile form, which looks like this:

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The Seller Profile has a number of elements and since the Edit Profile form covers all of them, we will work our way through the sections of the form to cover each of the elements in the Seller Profile.

Header

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There is nothing to edit in the header, but there is some important information to point out.

Seller ID:  You will be assigned a Seller ID Number which cannot be edited.  The database uses this unique number to identify you and keep your profile data correctly associated with your item data.  If there is any reason you feel that your Seller ID needs to be changed, please contact Simpsen Support and we’ll assist you.

Seller Name:  Your seller name is the name of your store.  It can be changed, but please do so with care as changing your store identity can be confusing to your shoppers.

Phone and Email Addresses

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Main Phone Number:  This phone number is displayed with your company information at the bottom of each page in your store, and on the Contact Us page.  If you have entered a Customer Service Phone Number, that phone number will be displayed at the bottom of the store pages instead of the main number.

Customer Service Phone Number:  If you have a separate phone number for customer services, we will display this number at the bottom of each page instead of the main number.  On the Contact Us page we will display both numbers and will identify which is which.

Both phone numbers are optional, so if no number is entered, no phone numbers will be displayed.

Main Email Address:  This email address is displayed with your company information at the bottom of each page in your store, and on the Contact Us page.  If you have entered a Customer Service Email Address, that email address will be displayed at the bottom of the store pages instead of the main email address.  We require that you have a Main Email Address for your store so that shoppers and or Simpsen Support can contact you if necessary.

Customer Service Email Address:  If you have a separate email address for customer services, we will display this email address at the bottom of each page instead of the main email address.  On the Contact Us page we will display both email addresses and will identify which is which.  The Customer Service Email address is optional.  If you don’t have a separate email address for customer service, the main email address will be used.

PayPal Service Email Address:  This is the email address you use for receiving payments at your PayPal account.  This address is never revealed to your shoppers, though even if your shoppers should discover what this email address is, that would not be a security breach to be concerned about.  This is an email address that you would normally provide to anyone from whom you wanted to receive a payment via PayPal.  However, you should never reveal your PayPal password to anyone for any reason, including Simpsen Support or anyone claiming to work for Simpsen.  No one from Simpsen will ever ask for your PayPal password.

Mailing Address and Main Website

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Mailing Address:  This address is displayed at the bottom of each page of your store, and on your Contact Us page.  Since doing business online sometimes makes a physical mailing address a moot point, this information is optional.  If a mailing address is not provided, nothing is displayed.

Mail Website URL:  In addition to the online store you run via Simpsen, you may have a separate website with other kinds of information about you, your company or your products.  This is optional, and if a URL is provided here, a link to your website is displayed at the top of each page of your store, and on the Contact Us page.

Company Description and Tagline  |  Return Policy  |  Copyright Year

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Company Description:  The description you enter here will appear in the header, next to your logo image, at the top of each page of your store.  This information is optional, and can be left blank.

Tagline:  This should be a brief headline-style description of your store or company.  It will appear above your company description in the header at the top of each page of your store.  This information is optional, and can be left blank.

Return Policy:  This description of your return policy will be displayed at the bottom of each page of your store.  This information is optional, and can be left blank.

Copyright Year:  This year will appear in the copyright declaration that appears at the bottom of each page of your store.  If left blank, it will default to the current year.

Logo URL and Color Scheme

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Logo URL:  Your logo image is managed in the same way that item photos are managed.  You will need to upload your logo image to an image hosting site like imgur, and enter the URL for your image here.  We recommend an image size of 700 x 200 pixels.  Any size will technically work, but you may have problems with the image being stretched, squashed, or pixelated.  See the Images Help pages for more information.

Color Scheme:  You have the option of changing the color used (along with white) for your store’s display.  Click on the colored square to open a color-picker and select a color for your site.  We recommend light colors at this time, but feel free to play with different options to see how they look.

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After your changes are finalized, the effective date for your profile information will be updated in the database.  To submit your changes, click the “Submit Form” button.  This will open a confirmation page where you will review and confirm your changes before making them final.

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After confirming your changes, click the “Confirm and Update Profile in the Database” button.  This will open a final confirmation screen to inform you that the final change was made.

About

Founder and CEO of Simpsen. Before that, I spent 20+ years in higher education building BI/DW, project & portfolio management and project governance. Best part was investing in a bunch of brilliant tech folks who have gone on to do incredible work in their fields.

Posted in Help for Sellers